At TeamGearCustom.com, we stand behind our craftsmanship. Our goal is to ensure that every piece of custom apparel or headwear you receive meets the highest professional standards. Because we specialize in custom-made products, our policy is designed to protect your investment through a rigorous quality-first process.
1. Our 100% Quality Guarantee
We operate with a “Sample-to-Bulk” Consistency Guarantee. We promise that every item in your bulk order will match the quality, specifications, and craftsmanship of the final approved sample you received.
The TeamGearCustom Process:
- Free Custom Sampling: We provide a complimentary physical sample featuring your custom logo for your review.
- Customer Approval: Bulk production only begins once you have inspected and officially approved the sample.
- Strict QC Inspection: Our factory team performs a multi-point quality check on every batch to ensure it aligns perfectly with your approved sample.
2. If We Make a Mistake (Our Responsibility)
If the bulk products delivered to you are inconsistent with the approved sample, or if the quality does not meet our agreed-upon standards, we take full responsibility.
In the event of a quality discrepancy, we will:
- Assume all losses: Including the cost of materials and labor.
- Free Replacement: We will reproduce the affected items or the entire batch and ship them to you at no additional cost.
- Expedited Handling: Quality claims are prioritized to ensure your project timeline is protected.
3. Custom Product Exceptions
Because our products are custom-manufactured specifically for your organization, team, or business, they cannot be resold to others.
We cannot accept returns or provide refunds for the following reasons:
- Customer-Side Errors: Errors in the artwork provided by the customer, incorrect size selection, or typos that were present in the approved sample/proof.
- Change of Mind: Once production has begun based on an approved sample, we cannot cancel or return the order.
- Shipping Delays: While we use the fastest carriers, we cannot offer returns based on carrier-related delays beyond our control.
4. How to File a Quality Claim
If you believe your order has a manufacturing defect or differs from your approved sample:
- Contact us within 7 days of receiving your shipment.
- Provide your order number and clear photos/videos showing the discrepancy.
- Our quality assurance team will review the claim within 24–48 hours and provide a resolution (reproduction or replacement).
Contact Our Quality Team
For any questions regarding your order quality or our guarantee, please reach out to us:
- Email: Alice@TeamGearCustom.com
- Phone/WhatsApp: +86 173 2879 9183
- Online Form: Contact US online
Our commitment to quality has made us a trusted partner for custom apparel wholesale for over 17 years.