Introduction
TeamGearCustom.com (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using TeamGearCustom.com, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
•Request a Quote – When you submit a quote request form, we collect your name, email address, phone number, company name, product preferences, quantity, and any additional details about your custom apparel needs
•Contact Us – When you send us inquiries or messages through our contact form or email
•Create an Account – If you register for an account, we collect your name, email, password, and account preferences
•Make a Purchase – When you place an order, we collect billing and shipping addresses, payment information, and order details
•Subscribe to Communications – If you opt-in to receive newsletters or promotional emails, we collect your email address
Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and browsing activity:
•Device Information – Browser type, operating system, device type, and device identifiers
•Usage Information – Pages visited, time spent on pages, links clicked, search queries, and referral source
•Location Information – General geographic location based on IP address (not precise location)
•Cookies and Similar Technologies – We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze Site usage
Information from Third Parties
We may receive information about you from:
•Payment processors and financial institutions
•Analytics providers
•Advertising partners
•Social media platforms (if you connect your account)
2. How We Use Your Information
We use the information we collect for the following purposes:
Business Operations
•Processing and fulfilling your quote requests and orders
•Communicating with you about your inquiries, orders, and account
•Providing customer support and responding to your questions
•Improving our products, services, and website functionality
Marketing and Communications
•Sending promotional emails and newsletters (with your consent)
•Notifying you about updates, changes, or new features
•Conducting surveys and gathering feedback
•Personalizing your experience on our Site
Legal and Security
•Complying with legal obligations and regulations
•Enforcing our Terms of Service and other agreements
•Protecting against fraud, security threats, and illegal activity
•Protecting the rights, privacy, and safety of our Company, users, and the public
Analytics and Improvement
•Analyzing Site traffic and user behavior
•Measuring marketing campaign effectiveness
•Identifying trends and optimizing user experience
•Conducting research and development
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who assist us in operating our website and conducting our business, including:
•Payment processors and financial institutions
•Email service providers
•Analytics providers
•Hosting providers
•Customer support platforms
These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.
Legal Requirements
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
•Comply with legal obligations, court orders, or government requests
•Enforce our Terms of Service and other agreements
•Protect the security or integrity of our Site
•Protect the rights, privacy, safety, or property of our Company, users, or the public
•Prevent or investigate possible wrongdoing
Business Transfers
If our Company is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
With Your Consent
We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize a third-party application to access your account.
4. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:
•Encryption – Sensitive data is encrypted during transmission using SSL/TLS technology
•Secure Servers – Our servers are protected by firewalls and security protocols
•Access Controls – Access to personal information is restricted to authorized personnel
•Regular Audits – We conduct regular security assessments and updates
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of your information in a portable format.
Correction
You have the right to request that we correct inaccurate or incomplete personal information.
Deletion
You have the right to request deletion of your personal information, subject to certain legal exceptions.
Opt-Out
You have the right to opt-out of receiving promotional communications from us. You can unsubscribe from our mailing list by clicking the “unsubscribe” link in any email or by contacting us directly.
Do Not Track
Some browsers include a “Do Not Track” feature. Currently, there is no industry standard for recognizing Do Not Track signals, and our Site does not respond to Do Not Track browser signals.
To exercise any of these rights, please contact us at Alice@TeamGearCustom.com with your request.
6. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small data files stored on your device that help us recognize you, remember your preferences, and enhance your browsing experience. We use the following types of cookies:
•Essential Cookies – Required for Site functionality (login, security, etc.)
•Performance Cookies – Help us understand how you use the Site and improve performance
•Functional Cookies – Remember your preferences and settings
•Marketing Cookies – Track your activity for targeted advertising and marketing
Managing Cookies
You can control cookies through your browser settings:
•Most browsers allow you to refuse cookies or alert you when cookies are being sent
•If you disable cookies, some features of our Site may not function properly
•You can clear cookies from your device at any time
Third-Party Tracking
We may use third-party analytics services (such as Google Analytics) that collect and analyze usage information. These services may use cookies and similar technologies to track your activity across websites.
7. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Our Company is based in China, and your information may be transferred to, stored in, and processed in China or other countries. These countries may have data protection laws that differ from your home country. By using our Site, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
9. Third-Party Links
Our Site may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites before providing your information.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
•Right to Know – You can request what personal information we collect, use, and share
•Right to Delete – You can request deletion of personal information we have collected
•Right to Opt-Out – You can opt-out of the “sale” or “sharing” of your personal information
•Right to Non-Discrimination – We will not discriminate against you for exercising your CCPA rights
To exercise these rights, please submit a request to Alice@TeamGearCustom.com with “CCPA Request” in the subject line.
11. European Union Privacy Rights (GDPR)
If you are located in the European Union, United Kingdom, or European Economic Area, you have rights under the General Data Protection Regulation (GDPR):
•Legal Basis – We process your information based on your consent, contractual necessity, legal obligation, or legitimate interests
•Data Subject Rights – You have the right to access, rectify, erase, restrict processing, data portability, and object to processing
•Data Protection Officer – You may contact our data protection officer for privacy-related inquiries
•Complaints – You have the right to lodge a complaint with your local data protection authority
To exercise these rights, please contact us at Alice@TeamGearCustom.com.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the “Last Updated” date at the top of this policy and, if required, by sending you an email notification or displaying a prominent notice on our Site.
Your continued use of our Site following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: Alice@TeamGearCustom.com
Company Name: TeamGearCustom
Website: https://teamgearcustom.com
Response Time: We will respond to privacy inquiries within 30 days
14. Additional Information
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. You can request deletion of your information at any time, subject to legal requirements.
Sensitive Information
We do not intentionally collect sensitive personal information such as social security numbers, financial account information, or health data. If you provide such information, we will protect it with appropriate security measures.
Marketing Communications
If you receive marketing emails from us and wish to opt-out, you can:
•Click the “Unsubscribe” link in any email
•Contact us at Alice@TeamGearCustom.com with “Unsubscribe” in the subject line
•Update your preferences in your account settings
Thank you for trusting TeamGearCustom with your information. We are committed to protecting your privacy and providing transparent, ethical data practices.